Privacy policy


Affinity Psychological Service is bound by the legal requirements of the Australian Privacy Principles (APPs) from the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Client Information

This policy is designed to assure that information gathered by your psychologist over the course of assessment and treatment is used in an appropriate, secure manner, and to provide for access to, and correction of such information. Client files are held in a secure filing cabinet and in secure computer storage, which are accessible only to the authorised employees. Information in each file includes personal information such as name, address, contact phone numbers, and other information which is relevant to the psychological service being provided. The information is retained in order to document what happens during sessions, and enables the psychologist to provide relevant and informed psychological service.

Confidentiality of Information

Generally, all information gathered over the course of assessment and treatment remains confidential. There are several notable exceptions, however, to this confidentiality:

ï§ An essential requirement of providing quality psychological treatment is participating in regular peer supervision to review each other's work. Any information that pertains to clients that is discussed in these meetings is confidential.

ï§ Failure to disclose the information would place you or another person at serious risk; or

ï§ The file is subpoenaed to court;

ï§ Your prior approval has been obtained to:

a) provide a written report to another professional or agency. eg. a GP or a lawyer; or

b) discuss the material with another person, eg. a parent or employer;

or if disclosure is otherwise required or authorised by law.

Request for access to client information

Requests for access to client information should be specific as to the exact information required, and should be acknowledged within 14 days in writing. Once a request for information is received, the Principal Psychologist will conduct a thorough chart review and collate the information in an appropriate manner to ensure adequate and full understanding on the part of the requesting person. An appointment will be made if necessary for clarification purposes. Please note, there will be an administration charge based on the fees set out by the Australian Psychological Society (APS).

Procedure for Complaint/Rectifying Information

Official complaints or requests to change inaccurate or erroneous information should be made to the Principal Psychologist. In such cases the Principal Psychologist will conduct a review of the information held and make every effort to ensure that such information is accurate.


Contact information

Address Palm Beach Health Centre
1276 Gold Coast Highway (Cnr 14th Ave), GOLD COAST
Phone 07 5520 1000
Fax 07 3905 1888
Mobile 0455 626 286
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Opening hours

9am - 4:30pm

9am - 12pm

Leave a message at 0455 626 286